BNB Networks LLC

Light Maintenance and Work Order Management service provider.

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Q. What do we do? 

A. BNB Networks LLC is a cloud-based facility support service provider that specializes in property maintenance, preventive maintenance and unit turnkey solutions for property management companies and Housing Authority Agencies nationwide.  Our operations are powered by our tech-based systems called BNBNET. BNBNET is a network of software systems and databases that work together efficiently to manage our client's work orders.   

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Q. Do you offer After-Hour Support for Emergency Maintenance Work Orders? 

A. Yes. BNB Networks offer After-Hour Call Center Support for our clients and the tenants they service. We have a dedicated team of Dispatch Managers that work 24/7 to support emergency and non-emergency service calls from tenants and staff. 
 

Call Center Service Hours

Provide answering services during regular business hours as needed, after-hours, weekends, and holidays as outlined

• Weekday Regular Business Hours (back-up) 8:00am-5:00pm

• Weekday After-Hours Service 5:00pm-7:00am

• Weekend Service Friday 5:00pm- Monday 7:00am

 

Q. What services do you provide?

A. BNB Networks LLC provides the following services: Vacant Unit Turns solutions, Preventive Maintenance, Onsite Handyman services, trash outs, debris removal, interior painting, Light Maintenance- Handyman Work, Carpet Cleaning, Floor Maintenance, and exterior support services.

 

Q. What services do you provide for Commercial Facilities?

A. We offer Recurring Cleaning Services, Kitchen Ceiling Tile Cleaning, Kitchen Wall Cleaning, Kitchen floor cleaning and degreasing services, High Dusting, Front of House Deep Cleaning, Restaurant deep cleaning, carpet cleaning and day porter cleaning services 7 days a week or as requested.

 

Q.  What areas do you cover?

A. AZ, AL, GA, TN, LA, FL, VA, IL, OH, IN, CO, NV, CA, TX

 

Q. Do you offer free estimates?

A. Yes, we offer free estimates. Free estimates are provided after the initial site walkthrough.

 

Q. Where do I submit free estimate requests?

A. To submit a free estimate request, go to https://www.bnbnetworks.com/freequotes.

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Q. For recurring cleaning services do you inspect your team’s work?

A. Yes. We have Field Inspectors that perform weekly site inspections to ensure our Affiliates and techs adhere to the scope of work and service frequency.

 

Q. What are your payment terms?

A. We have the capacity to accept Net 15, Net 30, Net 45, and Net 60 payment terms.

 

Q. What are your payment methods?

A.  We accept ACH Direct Deposit, Electronic payments with credit card, Zelle payments, Venmo, and Checks

 

Q. How do I get in contact with your Human Resources Department? HR Department.

A. All HR questions should go to bnbnetworksllc@gmail.com

 

Affiliate Questions: 

Q. How do I become an Affiliate or Sign up?

A. To become an Affiliate or just to sign up please visit: https://www.bnbnetworks.com/join-network

 

Q. What type of contracts does BNB Networks offer?

A. BNB Networks offers residential and commercial contracts nationwide.

 

Q. Do you pay trip charges if estimates are not approved?

A. Yes. BNB Networks pays $40.00 for estimates ONLY if the Affiliate cannot access the unit, utilities are not on preventing you from working, or the tenant is not available, and we must reschedule the service ticket. Affiliate MUST submit photos proving they were at the assigned property. Photos should include picture of address, service area, and lockbox (if available)  https://www.bnbnetworks.com/tripcharge

 

Q.  What contracts do I have to sign?

A. Contracts that you will sign are:

• Affiliate MSA Vendor Package-Residential services- Docusign

• W9/1099 Docusign – Affiliate

• Affiliate Agreements Residential- Docusign

 

Q. What documents do I have to submit?

A. The documents that will need to be submitted to be an affiliate will be the:

• COI of your business

• State of Secretary Certificate – showing proof of a legit business

• W9

 

Q. What do I have to provide to become an Affiliate?

A.

• COI of your business

• State of Secretary Certificate – showing proof of a legit business

• W9

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Q. Where do I submit estimates?

A. To submit an estimate Please visit: https://www.bnbnetworks.com/submitestimates

 

Q. When can I start a job I submitted an estimate for?

A.  Work cannot begin on a project until you receive a notice to proceed or receive an email or call from your assigned Operations Managers stating your estimate has been approved 

 

Q. Do I have to have Insurance?

A. Yes, you will need to provide the COI to begin working as an Affiliate for BNB Networks.

 

Q. How do I submit before and after photos after work are completed?

A. To submit Before and After photos, please visit: https://www.bnbnetworks.com/residentialcompletedworkorders

 

Q. What are your payment terms and conditions?

A. The payment terms and conditions are as follows:

• Payment Terms Vary: Net 15, Net 30, Net 45 and Net 90

• Payment Terms depend on the size of project.

• Affiliate Contractors are all paid via Gusto ACH Direct Deposit.

 

*If you want to learn more about the Payment terms and conditions, please visit: https://www.bnbnetworks.com/join-network

 

Q. What payment methods are available?

A.  Gusto ACH Direct Deposit, Venmo, Zelle Pay, Submitting Electronic invoice with the option to pay with a credit card, and mailed checks

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Q. How do I submit my Invoice for services rendered?

A. To submit the invoice for services rendered you will need to go tohttps://www.bnbnetworks.com/submitinvoices and submit them there.

 

Q. Who will I contact if I have questions about my payment or pending payment?

A. For residential and commercial contact: AP@bnbnetworks.com

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